HELPFUL TIPS

Is your Mac still under warranty or an extended AppleCare service plan? Before you spend money on a home visit, you may want to call Apple’s toll-free helpline or schedule an appointment at your local Genius Bar:

CLICK HERE TO CONTACT APPLE SUPPORT

If you’re under warranty and have the time, that’s often the most cost-effective solution!

Here are a few of the most common Mac issues and some simple troubleshooting tips to try before you call for help: 

DID AN APPLICATION FREEZE?

Try force quitting:

1. Choose Force Quit from the Apple menu, or press Command-Option-Esc.

(This is similar to pressing Control-Alt-Delete on a PC.)

2. Select the unresponsive app in the Force Quit window, then click Force Quit.

VERY IMPORTANT: You will lose whatever you’ve been working on if you do this! But, to be honest, if your application is truly frozen you’ve probably already lost it so you don’t have much to lose.

DOES YOUR COMPUTER START UP SLOWLY OR NEVER FINISH STARTING UP?

It could be your PRAM or NVRAM. They’re small amount of your computer’s memory that stores certain settings in locations that the operating system can quickly access.

Solution: 

1. Turn off your computer. 

2. Then turn it back on while holding down the [command]+[option]+[P]+[R] keys. (Yes, you really can hold all those down at the same time with one hand.) 

3. Keep those keys held down until the computer chimes twice. 

4. Then release them and see if it starts up.

DO YOU FEEL LIKE YOUR COMPUTER IS RUNNING SLOWLY?

Are some applications hanging or acting strange?

Run Apple’s Disk Utility program, which comes with the operating system software for all Macs. Click HERE for directions.